If you can't find a store that carries Perfect Pads near you, please let your local retailers know that you would like them to add us to their product offerings. Tell them to check out our website or you can email us their name and address and we will contact them directly for you.

WE SHIP WORLDWIDE!

RETURN / EXCHANGE

We hope you are completely satisfied with your purchase from perfectpads.net. In the unlikely event you are not, you can send it back to us within 15 days of receipt (in a saleable, unopened, unused, unwashed condition) for a full refund. Sorry, all shipping costs are non-refundable. Credits will be issued within 3-4 weeks of receipt of returned products. No exchanges will be made due to color or print of product alone.

Please note that shipping and handling charges are NOT refundable on returns. If your Perfect Pads were purchased from a retail store, please return the item to the store where it was purchased for a replacement or refund.

NO POSTAGE RETURN METHOD

If you've kept the original shipping package, you can just slip the unwanted product(s) back inside, cross out your address and mark the parcel "Return to Sender". Then seal it up and drop in your local mail box - you don't even need to add postage. Please remember to include a copy of your invoice and a note telling us if you would prefer an exchange or complete refund, and any other questions or concerns you have about this product.

"My Post Office says I cannot do this with parcels that have been opened"

If you are unable to use this method, you will be reponsible for any return shipping costs. We do not reimburse return shipping unless we make a mistake or for a manufacturer's defect. We offer the above method as a suggestion, not as an acceptance of your return costs.

What if my return has been washed or used? Can I still return it for a full refund?

You can still return your washed item - but since we would be unable to sell your washed product as new - we only offer an exchange of 70% of the original value. It can be another of the same product - in a different color or size - or a totally different product. You can use it as a credit towards a larger order - or we are willing to hold the credit for you, towards a future order. Use of CHLORINE BLEACH or fabric softener voids all warranties. Bleach and fabric softener will destroy your pads quickly, and is not manufacturer defect!

RETURN AFTER 15 DAYS

After 15 days, we will only accept returns in a saleable, unused, unwashed condition. Further, we only offer an exchange or credit after 15 days. Items returned after 15 days in a washed condition will be credited to your account at 70% of the original value.

The maximum time for returns for manufacturer defects is 15 days from shipment of your order. Items returned after 15 days will only be returned to you at your expense.

ORDERS SHIPPED WITHIN 3-5 DAYS

Why was my order delayed?

Shipping times are approximate only - unfortunately there are no guarantees with the Post Office and sometimes we do get back-ordered. Most orders are shipped out within 3-5 days from when they are received.